Terms and Conditions

Effective Date: 10 April 2025

1. Acceptance of Terms

By using this website www.monicavitorino.com, you agree to be bound by the following Terms and Conditions. If you do not agree, please refrain from using the site. These terms may be updated from time to time without notice, and continued use constitutes acceptance of any changes.

2. Products and Services

This website offers:

  • Original artworks for sale

  • Life drawing session bookings (single or block bookings)

All products and services are subject to availability and may be modified or removed without prior notice.

3. Prices and Payment

  • Prices are listed in GBP.

  • Payment is accepted via Apple Pay, PayPal, Visa, Mastercard, and American Express using a secure SSL checkout via Squarespace.

  • Payments must be completed at the time of purchase. If not received within 24 hours, the item may be re-listed.

  • Prices may change without notice. Prices shown at the time of ordering are final.

4. Shipping

UK Orders

  • Orders are packed and dispatched within three working days from my studio.

  • Items are shipped via Royal Mail Special Delivery, a tracked, insured, next-day service requiring a signature.

  • You will receive an email when your item has been dispatched.

International Orders (US, Canada, Rest of World)

  • Shipping costs are calculated at checkout based on item size, weight, value, and destination.

  • Original artworks only are shipped internationally, using insured, tracked courier services such as UPS or FedEx.

  • A contact number is required for customs clearance.

  • Buyers are responsible for any import duties or customs fees.

  • Please note: I am legally required to declare the correct value of the item on customs documentation.

EU and Northern Ireland

Due to new GPSR regulations introduced in December 2024, I do not ship giclée prints to the EU or Northern Ireland. The new regulations require detailed safety information on certain products, and the legal and administrative costs for compliance make it impossible for small businesses to continue shipping prints. However, original artworks are exempt from these regulations and remain available for purchase—please get in touch for enquiries.

5. Returns and Cancellations

Artworks

All sales of original artworks are final. We do not accept returns or cancellations unless the item is damaged upon arrival:

  • If your artwork arrives damaged, please contact us within 7 days of receipt.

  • To process your return or refund, photographic evidence of the damage and the packaging is required.

  • Once the damage is verified, a full refund or replacement will be issued at our discretion.

Please note, we do not accept returns for any other reason, including change of mind or personal preference.

Life Drawing Sessions

  • Booking is non-refundable.

  • If you are unable to attend your booked session, you may request a transfer to the next available session. This must be done at least 12 hours in advance of the original booked date and is subject to availability.

  • Transfers requested less than 12 hours before the session or no-shows will not be eligible for rescheduling or refund.

  • Block bookings are non-transferable to other months.

6. Accuracy of Information

Every effort is made to represent artwork accurately online. However, colours may vary depending on your screen. If you would like more images or information about a piece, please contact me before purchasing.

7. Copyright and Intellectual Property

All artwork, images, text, and content on this website are the intellectual property of Mónica Vitorino unless stated otherwise.

You may not copy, reproduce, distribute or use any content without written permission.

Purchase of a piece does not transfer any rights to reproduce the image.

8. Limitation of Liability

This website and all content are provided "as is" and without any guarantees.

To the fullest extent permitted by law, Mónica Vitorino shall not be liable for any indirect or consequential damages related to the use of this website or purchase of goods and services.

9. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved under the jurisdiction of UK courts.

10. Contact

For any queries regarding orders, bookings, or these Terms, please contact: monica.vitorino.art@gmail.com